Mama Koala is dedicated to protecting your data privacy and safety. We will never transfer your information to third parties in exchange for revenue. We will be respectful of all information that is provided to us.



What Information We Collect and Why

When you shop online with Mama Koala, we collect your data when you choose to share it with us.

When you make a purchase on Mama Koala’s website, we will ask for the following information:


Email address

Shipping and billing address

Phone number

Payment details

This information is necessary to collect payment, process, ship your order, and communicate the order status.



When you sign up for our email newsletter, we will ask for your email address.

You can choose to stop receiving Mama Koala emails at any time, by clicking “unsubscribe” at the bottom of any Mama Koala marketing email.


What we do with your information

We may share your data within the Mama Koala company. We may also share it with others who help us serve you. Because we work with Amazon, we will share your data with Amazon and some supporting companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide you with services while shopping with us. These companies are required by law to protect your data and cannot use your data with the exception of helping us provide you with products and services or as allowed by the privacy law and our contracts.


Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in, or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.


Last Updated [i.e. January 2021]